At luck97, the privacy of every registered player matters. This Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information.
These six principles summarise luck97's approach to data privacy. They do not replace the full legal policy below — please read the complete document carefully.
luck97 collects only the personal data that is strictly necessary to operate your account, process transactions, and meet regulatory obligations. We do not gather data beyond what is required for these core purposes.
All personal data stored by luck97 is protected using industry-standard encryption at rest and in transit. Our platform operates exclusively over HTTPS/SSL, and access to player data is restricted to authorised personnel only.
luck97 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. Your information is your own.
You have the right to access, correct, and request deletion of your personal data held by luck97. You can exercise these rights at any time by contacting our support team, and we will respond within a reasonable timeframe.
luck97 uses cookies and similar technologies solely to improve platform performance, remember your preferences, and support responsible gaming tools. Our full cookie practice is detailed in Section 8 of this Policy.
luck97 does not hold your personal data indefinitely. Retention periods are defined by regulatory requirements, and data is securely deleted or anonymised once those periods have expired, as described in Section 10 of this Policy.
This Privacy Policy ("Policy") describes how luck97 ("the Company", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "the Player") who access or use the luck97 online gaming and sports betting platform at luck97.ws ("the Platform"). By registering an account or using any service on the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 luck97 is committed to protecting the privacy and security of every player on its platform. This Policy has been drafted in accordance with international data protection principles and reflects our obligation to process personal data lawfully, fairly, and transparently.
1.2 This Policy applies to all personal data collected through the luck97 website, mobile interface, customer support channels, and any other touchpoint through which you interact with luck97.
1.3 This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
2.1 For the purposes of this Policy, luck97 acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, luck97 determines the purposes for which and the means by which your personal data is processed.
2.2 If you have any questions about how luck97 handles your personal data, or if you wish to exercise any of your data rights described in Section 12, please contact our Data Protection team at the details provided in Section 16 of this Policy.
3.1 luck97 may collect the following categories of personal data from registered players and Platform visitors:
4.1 luck97 collects personal data through the following means:
4.2 luck97 does not purchase personal data from data brokers or any other external commercial sources.
5.1 luck97 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and verification | Identity, Contact |
| Age and identity verification (KYC) | Identity, Financial |
| Processing deposits and withdrawals | Financial, Identity |
| Operating betting and casino services | Betting & Gaming Activity, Technical |
| Fraud detection and prevention | Technical, Financial, Identity |
| Anti-money laundering (AML) compliance | Financial, Identity, Betting Activity |
| Customer support and dispute resolution | Communications, Identity, Betting Activity |
| Responsible gaming monitoring | Betting Activity, Financial, Technical |
| Sending transactional and service notifications | Contact |
| Platform analytics and performance improvement | Technical (anonymised where possible) |
5.2 luck97 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
6.1 luck97 processes your personal data on the following legal bases, depending on the specific processing activity:
7.1 luck97 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and for the purposes described in this Policy:
7.2 All third-party service providers who process personal data on behalf of luck97 are required to do so under a written data processing agreement and are obligated to implement appropriate technical and organisational security measures.
8.1 luck97 uses cookies and similar technologies (such as web beacons and local storage) on the Platform to support core functionality, improve your experience, and assist with security and responsible gaming monitoring.
8.2 The categories of cookies used by luck97 are as follows:
8.3 Most browsers allow you to refuse or delete cookies through their settings. Disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and placing wagers. For guidance on managing cookie settings, refer to your browser's help documentation.
8.4 luck97 does not use cookies for behavioural advertising or third-party retargeting purposes.
9.1 luck97 operates under international gaming compliance standards. As a result, your personal data may be processed by luck97 or its authorised service providers in countries outside your country of residence, including countries that may have different data protection frameworks.
9.2 Where personal data is transferred internationally, luck97 ensures that appropriate safeguards are in place, including contractual protections with receiving parties and, where applicable, adherence to internationally recognised data transfer mechanisms.
9.3 If you have questions about the specific safeguards applied to international transfers of your personal data, please contact our Data Protection team at the details in Section 16.
10.1 luck97 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
10.2 The following general retention periods apply:
10.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with luck97's internal data deletion procedures.
11.1 luck97 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
11.2 While luck97 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential. If you suspect unauthorised access to your luck97 account, contact support immediately.
12.1 Subject to applicable law and regulatory limitations, you have the following rights in relation to your personal data held by luck97:
12.2 To exercise any of the above rights, please contact our support team at the details provided in Section 16. luck97 will respond to all data rights requests within 30 days of receipt. Where a request is complex or voluminous, this period may be extended by a further 60 days with prior notification.
12.3 luck97 will not charge a fee for handling routine data rights requests. Where requests are manifestly unfounded, repetitive, or excessive, luck97 reserves the right to charge a reasonable administrative fee or decline to act on the request.
13.1 The luck97 Platform is strictly intended for adults aged 21 and over. luck97 does not knowingly collect personal data from individuals under the age of 21.
13.2 If luck97 becomes aware that personal data has been submitted by a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the Platform, please notify us immediately at the contact details in Section 16.
13.3 luck97 supports the use of parental control software to prevent minors from accessing gambling websites. For further information on protecting minors from gambling content, please visit our Responsible Gaming page.
14.1 The luck97 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the luck97 Platform and does not extend to any third-party websites you may access via links on the Platform.
14.2 luck97 has no control over and accepts no responsibility for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
15.1 luck97 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, luck97 will notify registered players via the email address on file or via an in-platform notification before the changes take effect.
15.2 The most current version of this Policy is always accessible at luck97.ws/privacy-policy. The effective date at the top of this document will reflect the date of the most recent update.
15.3 Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you should stop using the Platform and contact support to close your account.
16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by luck97, please contact our support and data protection team. We are available 24 hours a day, 7 days a week, in English and Urdu.
16.2 Contact us by email at: [email protected]
16.3 When submitting a data rights request or privacy-related enquiry, please mark your subject line clearly as "Privacy Request" or "Data Rights Request" so that our team can prioritise your query appropriately.
Your privacy is protected at every step on luck97. Browse our full range of cricket betting, live casino, and slot games — all in a secure environment built for Pakistani players.
21+ only. Please gamble responsibly. luck97 supports responsible gaming.